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IVR
IVR
Communicate with your patients with a variety of different interactive voice features
18 articles in this collection
Written by
Caitlyn Torrence
Why choose an IVR?
Let your phones give you more time face-to-face.
Written by
Caitlyn Torrence
Updated over a week ago
Where do I make edits to my IVR?
How to access the Settings for your new IVR experience.
Written by
Caitlyn Torrence
Updated over a week ago
Getting Started
What is an IVR?
A communications solution for the digital age
Written by
Caitlyn Torrence
Updated over a week ago
What are the different types of IVRs?
Different variations on the IVR, to best suit your pharmacy's needs.
Written by
Caitlyn Torrence
Updated over a week ago
What are the options that patients can select from my IVR?
The menu of options that are presented to your patients
Written by
Caitlyn Torrence
Updated over a week ago
New IVR Experience
How do I check my voicemail on the IVR? (Video)
Instructions on how to check your voicemail on the new IVR.
Written by
Caitlyn Torrence
Updated over a week ago
How do I change the hours listed on the IVR? (Video)
Keep your hours up to date.
Written by
Caitlyn Torrence
Updated over a week ago
How to change the IVR greeting announcement (Video)
Make your greeting personal or updated with seasonal promotions.
Written by
Caitlyn Torrence
Updated over a week ago
I've had an emergency closure. What to do next with my IVR System?
Let us help ease the stress of an emergency pharmacy closure.
Written by
Caitlyn Torrence
Updated over a week ago
How do I remove a menu option on the IVR? (Video)
Adjust the IVR menu to meet your pharmacy's needs.
Written by
Caitlyn Torrence
Updated over a week ago
How do I update the prescription retrieval options? (Video)
Offer delivery or mail? Make sure your callers know.
Written by
Caitlyn Torrence
Updated over a week ago
Setting Up Transfer on the IVR (Video)
Have a new phone line in the pharmacy or wish to route to a different phone #, follow these steps to update/add it to your call routing.
Written by
Caitlyn Torrence
Updated over a week ago
Frequently Asked Questions
How many phone lines do I need to use the Digital Pharmacist IVR?
Ensure your pharmacy is fully accessible
Written by
Caitlyn Torrence
Updated over a week ago
What languages are available on the IVR?
Connect with patients using two languages
Written by
Caitlyn Torrence
Updated over a week ago
Does the IVR still work if my pharmacy is closed?
Accepts refills 24/7!
Written by
Caitlyn Torrence
Updated over a week ago
Does the Digital Pharmacist IVR integrate with my Pharmacy Management System?
Send refills directly into your queue
Written by
Caitlyn Torrence
Updated over a week ago
Do I need special hardware for the IVR?
Does the pharmacy need anything specific in-store for the IVR?
Written by
Caitlyn Torrence
Updated over a week ago
How do I retrieve my voicemails? (Video)
The three ways to retrieve your voicemails with the Legacy Cloud IVR.
Written by
Caitlyn Torrence
Updated over a week ago