IVR

Communicate with your patients with a variety of different interactive voice features

18 articles in this collection
Written by Matt Kerlin

Why choose an IVR?

Let your phones give you more time face-to-face.

Written by Matt Kerlin
Updated over a week ago

Getting Started

What is an IVR?

A communications solution for the digital age

Written by Matt Kerlin
Updated over a week ago

What are the different types of IVRs?

Different variations on the IVR, to best suit your pharmacy's needs.

Written by Matt Kerlin
Updated over a week ago

What are the options that patients can select from my IVR?

The menu of options that are presented to your patients

Written by Matt Kerlin
Updated over a week ago

New IVR Experience

How do I check my voicemail on the IVR? (Video)

Instructions on how to check your voicemail on the new IVR.

Written by Matt Kerlin
Updated over a week ago

How do I change the hours listed on the IVR? (Video)

Keep your hours up to date.

Written by Matt Kerlin
Updated over a week ago

Can I change my IVR greeting message? (Video)

Make your greeting personal or updated with seasonal promotions.

Written by Matt Kerlin
Updated over a week ago

I've had an emergency closure. How do I update my IVR?

Let us help ease the stress of an emergency pharmacy closure.

Written by Matt Kerlin
Updated over a week ago

How do I remove a menu option on the IVR? (Video)

Adjust the IVR menu to meet your pharmacy's needs.

Written by Matt Kerlin
Updated over a week ago

How do I update the prescription retrieval options? (Video)

Offer delivery or mail? Make sure your callers know.

Written by Matt Kerlin
Updated over a week ago

How do I add another phone line? (Video)

Have a new phone line in the pharmacy, follow these steps to add it to your call routing.

Written by Matt Kerlin
Updated over a week ago

Frequently Asked Questions

How many phone lines do I need to use the Digital Pharmacist IVR?

Ensure your pharmacy is fully accessible

Written by Matt Kerlin
Updated over a week ago

What languages are available on the IVR?

Connect with patients using two languages

Written by Matt Kerlin
Updated over a week ago

Does the IVR still work if my pharmacy is closed?

Accepts refills 24/7!

Written by Matt Kerlin
Updated over a week ago

Does the Digital Pharmacist IVR integrate with my Pharmacy Management System?

Send refills directly into your queue

Written by Matt Kerlin
Updated over a week ago

Do I need special hardware for the IVR?

Does the pharmacy need anything specific in-store for the IVR?

Written by Matt Kerlin
Updated over a week ago

How do I retrieve my voicemails? (Video)

The three ways to retrieve your voicemails with the Legacy Cloud IVR.

Written by Matt Kerlin
Updated over a week ago

How do I update my hours on the IVR?

Make sure your IVR includes all special hours

Written by Matt Kerlin
Updated over a week ago