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IVR
IVR
Communicate with your patients with a variety of different interactive voice features
18 articles in this collection
Written by
Lauren Fischer
Why choose an IVR?
Let your phones give you more time face-to-face.
Written by
Lauren Fischer
Updated over a week ago
Getting Started
What is an IVR?
A communications solution for the digital age
Written by
Lauren Fischer
Updated over a week ago
What are the different types of IVRs?
Different variations on the IVR, to best suit your pharmacy's needs.
Written by
Lauren Fischer
Updated over a week ago
What are the options that patients can select from my IVR?
The menu of options that are presented to your patients
Written by
Lauren Fischer
Updated over a week ago
New IVR Experience
How do I check my voicemail on the IVR? (Video)
Instructions on how to check your voicemail on the new IVR.
Written by
Lauren Fischer
Updated over a week ago
How do I change the hours listed on the IVR? (Video)
Keep your hours up to date.
Written by
Lauren Fischer
Updated over a week ago
Can I change my IVR greeting message? (Video)
Make your greeting personal or updated with seasonal promotions.
Written by
Lauren Fischer
Updated over a week ago
I've had an emergency closure. How do I update my IVR?
Let us help ease the stress of an emergency pharmacy closure.
Written by
Lauren Fischer
Updated over a week ago
How do I remove a menu option on the IVR? (Video)
Adjust the IVR menu to meet your pharmacy's needs.
Written by
Lauren Fischer
Updated over a week ago
How do I update the prescription retrieval options? (Video)
Offer delivery or mail? Make sure your callers know.
Written by
Lauren Fischer
Updated over a week ago
How do I add another phone line? (Video)
Have a new phone line in the pharmacy, follow these steps to add it to your call routing.
Written by
Lauren Fischer
Updated over a week ago
Frequently Asked Questions
How many phone lines do I need to use the Digital Pharmacist IVR?
Ensure your pharmacy is fully accessible
Written by
Lauren Fischer
Updated over a week ago
What languages are available on the IVR?
Connect with patients using two languages
Written by
Lauren Fischer
Updated over a week ago
Does the IVR still work if my pharmacy is closed?
Accepts refills 24/7!
Written by
Lauren Fischer
Updated over a week ago
Does the Digital Pharmacist IVR integrate with my Pharmacy Management System?
Send refills directly into your queue
Written by
Lauren Fischer
Updated over a week ago
Do I need special hardware for the IVR?
Does the pharmacy need anything specific in-store for the IVR?
Written by
Lauren Fischer
Updated over a week ago
How do I retrieve my voicemails? (Video)
The three ways to retrieve your voicemails with the Legacy Cloud IVR.
Written by
Lauren Fischer
Updated over a week ago
How do I update my hours on the IVR?
Make sure your IVR includes all special hours
Written by
Lauren Fischer
Updated over a week ago