IVR

Communicate with your patients with a variety of different interactive voice features

18 articles in this collection
Written by Caitlyn Torrence

Why choose an IVR?

Let your phones give you more time face-to-face.

Written by Caitlyn Torrence
Updated over a week ago

Where do I make edits to my IVR?

How to access the Settings for your new IVR experience.

Written by Caitlyn Torrence
Updated over a week ago

Getting Started

What is an IVR?

A communications solution for the digital age

Written by Caitlyn Torrence
Updated over a week ago

What are the different types of IVRs?

Different variations on the IVR, to best suit your pharmacy's needs.

Written by Caitlyn Torrence
Updated over a week ago

What are the options that patients can select from my IVR?

The menu of options that are presented to your patients

Written by Caitlyn Torrence
Updated over a week ago

New IVR Experience

How do I check my voicemail on the IVR? (Video)

Instructions on how to check your voicemail on the new IVR.

Written by Caitlyn Torrence
Updated over a week ago

How do I change the hours listed on the IVR? (Video)

Keep your hours up to date.

Written by Caitlyn Torrence
Updated over a week ago

How to change the IVR greeting announcement (Video)

Make your greeting personal or updated with seasonal promotions.

Written by Caitlyn Torrence
Updated over a week ago

I've had an emergency closure. What to do next with my IVR System?

Let us help ease the stress of an emergency pharmacy closure.

Written by Caitlyn Torrence
Updated over a week ago

How do I remove a menu option on the IVR? (Video)

Adjust the IVR menu to meet your pharmacy's needs.

Written by Caitlyn Torrence
Updated over a week ago

How do I update the prescription retrieval options? (Video)

Offer delivery or mail? Make sure your callers know.

Written by Caitlyn Torrence
Updated over a week ago

Setting Up Transfer on the IVR (Video)

Have a new phone line in the pharmacy or wish to route to a different phone #, follow these steps to update/add it to your call routing.

Written by Caitlyn Torrence
Updated over a week ago

Frequently Asked Questions

How many phone lines do I need to use the Digital Pharmacist IVR?

Ensure your pharmacy is fully accessible

Written by Caitlyn Torrence
Updated over a week ago

What languages are available on the IVR?

Connect with patients using two languages

Written by Caitlyn Torrence
Updated over a week ago

Does the IVR still work if my pharmacy is closed?

Accepts refills 24/7!

Written by Caitlyn Torrence
Updated over a week ago

Does the Digital Pharmacist IVR integrate with my Pharmacy Management System?

Send refills directly into your queue

Written by Caitlyn Torrence
Updated over a week ago

Do I need special hardware for the IVR?

Does the pharmacy need anything specific in-store for the IVR?

Written by Caitlyn Torrence
Updated over a week ago

How do I retrieve my voicemails? (Video)

The three ways to retrieve your voicemails with the Legacy Cloud IVR.

Written by Caitlyn Torrence
Updated over a week ago