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What are the options that patients can select from my IVR?
What are the options that patients can select from my IVR?

The menu of options that are presented to your patients

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Written by Justin Whitener
Updated over 5 years ago

The options are as follows:  refill a prescription, doctor voicemail (for submitting/ approving prescription refills), patient voicemail, hours of operation, and connect to the pharmacy. At any point, while listening to the prompts, the patient can press 0 to connect to the pharmacy. 

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