1. If you are initiating the first message to a patient, from Inbox, enter the patient's information by selecting the + button. You will need to include the patient’s first name, last name, date of birth, and phone number. 

2. Once on the patient's record in Inbox, select "Start a New Conversation" in the upper right-hand corner

3. Enter the subject of your message, along with the message body.

Alternatively, you can select a pre-populated template, and edit the message from there. 

4. The message will then populate into your Conversations with the patient. 


Have more questions? Click the link below, or call us at 877-959-7550.

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