Our Cloud-Based IVR gives you the opportunity to spend more time with your patients in the store, and less time on the phone or calling people back. Keep your attention where you’re needed, and give your callers the flexibility to self-serve.
Think about the last time you went to the bank. Did you utilize an ATM Machine to complete a request? The IVR System serves a similar role. When someone calls the pharmacy, they are presented with options to refill a prescription, leave a voicemail, check hours of operation, or connect with the pharmacy.
Whether the caller is a patient or prescriber, they will greatly benefit from the time savings of using the automated system instead of waiting to speak with someone to provide them with information. Patient refill submissions will automatically display inside your Pharmacy Software Workflow/Refill Queue. Voice messages will be transcribed into text making it visually easier for the pharmacy to complete their everyday tasks.
Customize your greeting, update store hours, or securely access voicemails from any computer with access to the internet. Patients can still hear your voice and a custom greeting, personalized to your pharmacy and store events, whenever they call.
The IVR ensures 24/7 availability and keeps working even when the power goes down, local computers run into trouble, or the store is closed.
Have questions or would like to learn more about the Cloud-Based IVR?
Click the link below, or give us a call at (877) 959-7550.