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Getting started with your IVR
Getting started with your IVR

How the IVR serves you

Written by Justin Whitener
Updated over a week ago

Our IVR gives you the opportunity to spend more time with your patients in the store, and less time on the phone or calling people back. Keep your attention where you’re needed, and give your callers the flexibility to self-serve. 

When someone calls into your pharmacy, they are presented with the following options:

  • refill a prescription

  • patient voicemail

  • prescriber voicemail

  • hours of operation

  • speak with the pharmacy

The IVR ensures 24/7 availability and keeps working even when the power goes down, local computers run into trouble, or the store is closed. Customize your greeting, update store hours, or securely access voicemails from any computer with access to the internet.

Have more questions? Click the link below, or call us at 877-959-7550.

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