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How do I check my voicemail on the IVR? (Video)
How do I check my voicemail on the IVR? (Video)

Instructions on how to check your voicemail on the new IVR.

Written by Justin Whitener
Updated over a week ago

In your pharmacy experience dashboard, the option for Voicemail is presented in the menu bar across the top of the page.

You will be able to view the following information:

  • the phone number that left the voicemail

  • date/time the message was left

  • the message type (patient or prescriber)

  • a transcription (voice to text) preview of the message that was left

  • an option to play or download the voice message

Keep in mind, the pharmacy experience is accessible from any computer with internet access. Voicemails should be played privately using headphones or from a backroom to ensure all PHI is protected. 

Have more questions? Click the link below, or call us at 877-959-7550.

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