Did the pharmacy just start offering delivery? Make sure your patients know when they submit their refill. Simply open the Prescription Refill Fulfillment option on your IVR Settings menu, and Activate delivery.
You will also be able to Activate or Deactivate the ability for the patient to leave a voicemail attached to their prescription. When a voicemail is left with an Rx number, the Rx number will present next to the patient's phone number.
If you have any questions about the IVR, or would like to upgrade to our newest version, please click the link below, or call us at 877-959-7550.