Please Note: If the hunt group (call routing) is set up by your phone carrier, this page will not be applicable to your pharmacy.
In your IVR Settings, under Phone Call Transfer the pharmacy is able to indicate more lines for call routing. The first phone line presented should be the second pharmacy phone line.
From there, the pharmacy can choose how long they would like a call to ring at the designated number, before looking for a new number to call. Additionally, if the phone line is busy, the call will automatically skip to the next number.
If all lines are unavailable, the pharmacy can opt to route the call to voicemail or back to the main menu.
If you have any questions about the IVR, or would like to upgrade to our newest version, please click the link below, or call us at 877-959-7550.