Reputation Management ensures that your pharmacy has a strong, online presence. Not only will we help you increase the number of positive reviews you have online, but we help prevent negative reviews from making their way online. 

Once you sign up, we need Admin access to your Facebook Business page and Management access to your Google My Business listing. 

Once we receive access, we’ll start to manage all Facebook and Google reviews. Any time you receive a review online, we will send a HIPAA compliant response. All responses are sent by a real person; they are not auto-generated. 

We thank the reviewer for their post, and let them know that they are valued.

If a negative review makes its way online, we thank the reviewer for their feedback. Additionally, we will offer a way for the reviewer to connect with your pharmacy, to resolve their concern. We we will contact you to let you know that a negative review has been posted. This way, you can be prepared that someone may be reaching out with a concern. 

Furthermore, we proactively reach out to patients for reviews. By default, we reach out to patients no more than once every 3 months to ask for a review by text, email, or both. The solicited reviews will be posted to Facebook and Google. If you’d like the outreach to be more or less often, we can adjust the frequency.