Our default set-up is to ask patients to post reviews on Google, Facebook, or through an internal feedback form. We’ve found that Google and Facebook garner the most responses, and are the most valuable to potential patients looking for a highly-rated pharmacy. 

If the patient didn’t have the best experience or has concerns, we want to give them an outlet to share their review, before they post online. All review invitations include a Contact Us option for any concerns. This way, we can ensure that any miscommunication or minor issue doesn’t impact the pharmacy’s online brand-presence.