Yes! To change your IVR greeting, login to your pharmacy experience. From there, you have the option to choose a pre-recorded voice we offer to you, or you may record your own. 

To select a new pre-recorded voice, click "Languages" from within your IVR manager. From there, you can listen to and select a new voice. 

If you would like to record your own greeting, be sure you are in a quiet room. You’ll need to be able to speak loudly and clearly, without excess background noise. You are then able to upload your recorded greeting under Main Greeting.

Additionally, if you have a greeting that you’d like to play for a certain period of time (ex: holiday hours, promotions, emergency closure, etc.), you are able to select a start and end date for the recording. The default recording will resume after the end-date. 


If you have any questions about the IVR, or would like to upgrade to our newest version, please click the link below, or call us at 877-959-7550.

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